![](https://www.finishlinestaffing.com/wp-content/uploads/wpjobboard/job/989/company-logo/__64x64_Finish-Line-Staffing-Logo.jpeg)
Description
Our client, a manufacturer of medical products, has an immediate opening for a Tech Support role. This role will develop a working knowledge of all products, order processing, company hardware and software systems, and quality system requirements relating to customer service.
Responsibilities:
- Answer incoming telephone calls
- Communicate with customers via telephone and email
- Direct telephone calls not related to customer service to appropriate employees
- Take orders from customers via telephone, mail, fax, email, or website
- Enter orders into accounting software
- Check stock status of requested products and confirm order to customer, alerting the Production Manager of any backordered products
- Print out orders in shipping area
- Pick, pack, and process orders for shipping, adhering to quality system requirements
- Process packed orders through shipping computer and organize packages for pickup
- Enter all required notes and information into customer database software (CRM)
- Handle customer requests for returning purchased product(s)
- Handle first stage of customer complaints
- Manage required prescriptions and paperwork from patients
- Fulfill requests for verbal and printed information
- Follow up with customers who have outstanding rental kits
- Keep Customer Service and Shipping areas organized and tidy
- Assist in marketing activities as directed
Requirements:
- A minimum of a high school diploma