Our client, a medical device contract manufacturing company, has an immediate opening for a Customer Service Representative. This role will own the front reception area of the site, greet visitors to the facility, arrange meetings, and organize special company events.

Responsibilities:

• Greet visitors and own the visitor reception area
• Email Engineering Services invoices and attachments under direction, templates, etc.
• Coordinate lunches as needed for key visitors
• Accurately identify customer needs and opportunities and implement solutions in a timely manner
• Process customer purchase orders and change orders
• Maintain dates in ERP system to ensure accurate revenue depiction and MRP actions
• Follow up on open order reports with suppliers
• Run Supply Chain Reports
• Other responsibilities as required

Requirements:

• High school diploma or equivalent required. Associate’s or Bachelor’s degree preferred
• Two (2) years of experience in Customer Service or comparable customer-focused role in a Manufacturing environment preferred
• Medical device manufacturing environment experience preferred
• Proficient English language reading, comprehension, speaking, and writing skills required
• Experience in FDA and ISO-13485 design and/or manufacturing environment beneficial
• Ability to communicate effectively with internal team members and external customers
• Ability to always remain professional and courteous with customers
• Ability to prioritize tasks and quickly adjust in a rapidly changing environment
• Demonstrated analytical skills with developed attention to detail
• Demonstrated experience defining and solving problems in a cross functional environment, collecting data, establishing the facts, drawing valid conclusions, and delivering solutions
• Experience with ERP systems beneficial
• Experience and proficiency with the Microsoft Office Suite beneficial (basic Excel knowledge required)
• Demonstrated task and time management responsibility
• Understand, support, and comply with Quality System requirements
• Maintain a safe and clean work environment
• Knowledge of customer service terminology, methods, and tools
• Ability to escalate issues as required
• Ability to work under pressure and tight timelines