Technical Support Associate

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Finish Line Staffing Services Published: October 2, 2019
Barnstable, MA, United States
Job Type



  • Understands dealer’s issues by listening to problems and concerns; leading call through detailed troubleshooting steps in an efficient and timely fashion while positively representing the brand
  • Resolves issues by researching documentation; troubleshooting hardware; software, or feature problem; guiding dealer through corrective steps; leveraging existing documentation and resources; escalating problems to next level; tracking status of problems and solutions
  • Maintains help desk database by entering caller statistics, inquiries, responses, creating documentation, and training materials
  • Updates job knowledge by tracking and understanding emerging practices and standards; participating in educational opportunities; reading professional publications
  • Performs on-call rotational duties as needed
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