Technical Support Associate

Attention! This job posting is 44 days old and might be already filled.
Finish Line Staffing Services Published: October 2, 2019
Location
Barnstable, MA, United States
Job Type
Category

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Understands dealer’s issues by listening to problems and concerns; leading call through detailed troubleshooting steps in an efficient and timely fashion while positively representing the brand
  • Resolves issues by researching documentation; troubleshooting hardware; software, or feature problem; guiding dealer through corrective steps; leveraging existing documentation and resources; escalating problems to next level; tracking status of problems and solutions
  • Maintains help desk database by entering caller statistics, inquiries, responses, creating documentation, and training materials
  • Updates job knowledge by tracking and understanding emerging practices and standards; participating in educational opportunities; reading professional publications
  • Performs on-call rotational duties as needed
All fields are required
2 characters (MA, RI)
 upload file ... Limit reached, delete at least one file below to add more.  

PDF format only at this time. If you experience problems uploading, please email your resume to info@finishlinestaffing. com