WHO WE ARE LOOKING FOR
We are seeking a driven, self-starting IT Manager with an entrepreneurial spirit and a passion for hospitality technology. The ideal candidate thrives in a fast-paced, start-up environment, demonstrates strong leadership skills, and is committed to delivering highly personalized service. They should exhibit excellent people management abilities and uphold high expectations and standards.

• Providing leadership and fostering a culture of respect, growth, and development within the IT team.
• Ensuring the availability of critical systems, including NorthStar and operational systems, 24/7.
• Establishing and maintaining user procedures and hardware familiarization for all systems.
• Contributing to technology capital and operating budgets.
• Managing and distributing IT equipment (laptops, monitors, keyboards, etc.).
• Administering system services, including user accounts, configuration, and troubleshooting.
• Overseeing server infrastructure management, performance monitoring, OS upgrades, and issue resolution.
• Supporting various hotel systems, including back-office, sales, catering, and human resources applications.
• Providing system support services such as outage diagnosis, troubleshooting, restoration, and virus protection.
• Offering direct guest support and quality technical assistance for function rooms and conference services.
• Assisting with systems backup and recovery procedures.
• Managing relationships with third-party vendors.
• Providing 24/7 support for mission-critical systems.
• Supporting network security, Active Directory maintenance, server infrastructure, and network infrastructure (wired & wireless).
• Implementing network protection and failover tools (firewalls, web security, multi-homing devices, etc.).
• Performing additional duties as assigned by the Managing Director and Director of Finance.
• Ensuring the highest quality of services provided.
• Filling in where needed to ensure efficient operations.
• Continually developing staff in all areas of professional growth.
• Coordinating and assisting with IT projects, including system changes and upgrades.

• Communicate effectively and climb multiple flights of stairs.
• Stand, walk, sit, use hands, and reach with arms frequently.
• Occasionally climb, balance, stoop, kneel, crouch, crawl, and use taste or smell.
• Frequently lift and/or move up to 40 pounds.

• 5+ years of experience in IT.
• Proven ability to lead, execute, and drive results.
• Strong team player with a sense of ownership, accountability, and responsibility.
• Excellent technical background and troubleshooting skills.
• Exceptional oral and written communication skills.
• Detail-oriented with strong follow-up skills.
• Open availability and flexibility to meet business needs.
• Prior experience supporting complex network infrastructures.

If you are a motivated IT professional looking to make an impact in the hospitality industry, we encourage you to apply!